☎
Call answering
Answers inbound calls, understands why the customer is calling and captures only the information that matters.
AI Receptionist · Built for real businesses
Never miss a customer.
Never trap them in a loop.
Karassi Office answers calls, captures qualified leads, handles routine questions and knows when to hand a conversation to a human — with the context already summarised.
24/7 answeringHuman handoffWhatsApp + email summaries
AI receptionist online
LIVE · INCOMING ENQUIRY
“I need my living room repainted and the carpet replaced with laminate.”
Karassi LogicLead qualified · postcode captured · site visit requested · photos requested via WhatsApp.
24/7AVAILABLE
60–90sTARGET CALL
1CLEAR SUMMARY
AnswerEvery inbound call
QualifyWithout interrogation
EscalateWhen a human is needed
SummariseSo nobody repeats themselves
Services
A digital receptionist that actually does the work.
Designed for small businesses that cannot afford to miss calls while they are serving customers, working on site or driving between jobs.
✓
Lead qualification
Collects service type, postcode, job size, preferred visit time and contact details without turning the call into an interview.
↗
Human handoff
If a caller asks for a person, is urgent or the AI is unsure, the call can be transferred immediately when someone is available.
✉
Instant summaries
Sends a clean lead summary by WhatsApp and email so the owner can respond without replaying the whole call.
The Karassi difference
Solve the problem.
Don’t occupy the customer.
The assistant is intentionally designed to be fast. It does not ask every possible question and it does not force callers through repetitive menus.
1
Understand the reason for the call
Use what the customer already said. Never ask for the same detail twice.
2
Collect only what is needed
Postcode, job type, rough size, preferred visit time and contact details.
3
Ask one relevant follow-up
Painting, flooring or wallpaper each trigger a different short question.
4
Escalate with context
When the standard flow fails, hand over to a human with a concise summary.
Pilot #1 · United Kingdom
Painting, decorating & flooring.
Our first pilot is built around a real trades workflow: people call while the owner is working with both hands, so Karassi Office captures the opportunity instead of letting it become a missed call.
What the AI asks
- What type of work do you need?
- What is the property postcode?
- Roughly how big is the job?
- When would you prefer a site visit?
- Your name and best contact number
Then one adaptive question only — for example interior/exterior painting, current flooring, or wallpaper removal.
What happens after the call
- No final quote is given by AI.
- The customer is asked to send photos on WhatsApp.
- The owner receives a WhatsApp + email lead summary.
- The owner confirms a suitable site visit time.
- Urgent callers can be transferred directly during business hours.
Prototype commercial
Karassi Office in action
What the owner receives
One call.
One clean lead.
The output is not another dashboard to babysit. It is a concise lead summary that tells the owner what happened and what to do next.
NEW LEADCALLBACK REQUESTED
Living room repaint + laminate flooring
- Postcode
- SW16
- Property
- Occupied flat
- Visit preference
- Tuesday afternoon
- Photos
- Requested via WhatsApp
Pricing
Start simple. Scale when the calls justify it.
Pilot pricing is intentionally straightforward. Final included minutes will be published after live usage and carrier costs are validated.
STARTER
Reception
€49 / month
- AI call answering
- Lead capture
- Basic FAQs
- WhatsApp + email summaries
RECOMMENDED
Secretary
€99 / month
- Everything in Reception
- Human call transfer
- Custom qualification flow
- Follow-up logic
- Priority setup
PRO
Office
€179 / month
- Higher usage
- Advanced workflows
- Multiple channels
- CRM / calendar integrations
- Reporting
Launch offer: setup fee waived for the first pilot customers. Usage limits are subject to final pilot validation.
FAQ
Clear answers before the first demo.
What exactly does Karassi Office do?
Karassi Office provides a managed AI receptionist that answers calls, handles routine questions, captures qualified leads, follows your workflow and knows when to involve a real person.
What happens when a customer calls?
The assistant greets the caller, understands the reason for the call, collects only the essential details, follows the right next step and sends you a concise summary.
Can the AI book appointments?
Yes, if you want it to. The workflow can either book directly into a calendar or simply collect the customer’s preferred time so your team can confirm it.
What if the AI does not understand the caller?
It does not keep the customer trapped in a loop. If confidence is low or the conversation becomes complex, it escalates to a human and passes the context along.
Can calls be handed over to a real person?
Yes. Calls can be transferred during the availability hours you choose. If nobody answers, the assistant captures the details and marks the request for callback.
Will customers know they are speaking with AI?
Yes. The assistant clearly identifies itself as a digital or AI assistant while keeping the conversation natural, professional and easy to understand.
Can you customise it for my business?
Yes. We tailor the greeting, questions, services, handoff rules, FAQs and follow-up logic around how your business actually works.
Do I need to change my phone number?
Not necessarily. In many setups your existing number can forward calls to the AI receptionist, so customers can keep calling the number they already know.
How do I receive customer information afterwards?
You can receive a clean lead summary by WhatsApp and email, including the caller’s details, request, urgency and recommended next action.
Why use Karassi Office instead of another AI receptionist?
Because we do not just hand you software. We set up the assistant around your business, test the workflow, optimise it and keep human handoff built into the process.
Is customer data handled securely?
We design the setup around data minimisation, access control and appropriate providers. Before launch, the exact data flow and privacy requirements are reviewed for your business and market.
How quickly can we get started?
A simple pilot can usually be prepared quickly once we have your services, opening hours, FAQs, handoff rules and contact details. We test it before it goes live.
Karassi Office
Ready to stop losing calls?
Tell us what your business does and how you currently handle incoming calls. We will map the workflow first, then build the assistant around it.
Darmstadt, Germany · Serving businesses remotely